Here at Mum’s Garden we pride ourselves on our service with 10 years experience of retailing garden products online. We are a family run business based in York and we provide a wide range of products at affordable prices. Our customer service lines are open from 8.30am – 9.00pm daily.
Contact telephone : 01757 289337
Text Number: 07918 627458
We offer free delivery on orders of £25.00, orders of under £25.00 will qualify for a delivery charge of £5.00. We aim to despatch and deliver within 72 hours of the order being placed. If an item is out of stock you will be notified, by email or telephone, with an option of keeping on back order or cancelling the order. If you have any special shipping instructions please enter these with your order. We cannot offer free delivery to Northern Ireland, Highlands of Scotland or Channel Islands, please contact us for a quote on additional delivery cost.
We wish for you to be happy with your purchases and guarantee that we comply with the Distance Selling Regulations. In the unlikely event that the goods are not as expected or faulty we will accept the return as long as you have emailed us previously to inform us of the reason for return along with the order number. The return cost will not be refunded unless an item is faulty. We can always arrange the collection of the goods for you and would inform you of the cost before we proceed. PAYMENT We would like to keep the checkout simple, we use Sagepay as our payment provider, you can pay using Mastercard/Visa/Visa Debit or Paypal. If you wish to pay by cheque or a BACS payment you can just email us or call us for further details and we will give you the necessary information. We can send proforma invoices to businesses and schools but goods will not be despatched until payment is received. Just call us or email us for more details. We do not accept cash on delivery. If you require a VAT receipt please contact us by email or phone and we will email one over to you.